Support not available on Sundays, Good Friday, Easter and Christmas (Eve & Day) for any plan
* Network/server/internet down
* Email or line-of-business system offline
* Ransomware or high-severity security issue
* Critical data loss or corruption
SLA Add-On (Add $25/mo for guaranteed 2-hr response between 6:00 AM - 9:00 PM )
Emergency Response Rates apply only during normal business Hours (Monday through Friday, 8:00 AM – 5:00 PM local time).
After- Hours, Saturday, and Holiday support is not included in standard plans and is subject to technician availability. If provided, rates will differ and may include surcharges or minimum billing requirements. Clients requesting emergency assistance outside normal business Hours will be advised of the applicable rate prior to dispatch.
Password management utilities are easy to come by, and just as easily stolen by the criminals that take control of your computer. These tools are one of the first things they steal. Once stolen, the criminals have …for ever… to break into it, and it's impossible to keep them from using that information.
That said, Connect-A-Tech does not support use of these tools, and will never recommend them.
For your safety and ours.
** Local Backup requires a Network Attached Storage (NAS) device or a Server computer with secure reserved space.
** Microsoft 365 Backup is provided through Microsoft directly as an add-on to your existing microsoft services. Connect-A-Tech is available to manage this for you to releave the stress, burden and headache of doing it yourself when you have so many other critical things to do already.