Embedded Files
Opal
Opal
Sapphire
Sapphire
Ruby
Ruby
Diamond
Diamond
Cubic Zirconia
Cubic Zirconia
Pay-As-You-Go-Support
Pay-As-You-Go-Support
Scheduled Remote Support
Scheduled Remote Support
Reliable On-Site Support
Reliable On-Site Support
Priority On-Site Support
Priority On-Site Support
Build-Your-Own Bundle
Build-Your-Own Bundle
The classic no-commitment plan. Get ondemand, on-site or remote IT support whenever you need it—no contracts, no retainers, no strings attached. Pay only for what you use. A full menu of à la carte services is also available to customize your experience.
Need regular IT help but don’t need someone physically on-site? Whether your team’s remote, mobile, or just not tied to a traditional office, Sapphire is for you.
This plan guarantees 2 Hours of remote support each month—same day, same time, every month. You bring the questions, issues, or updates… we’ll handle the rest like clockwork.
This plan guarantees 2 Hours of remote support each month—same day, same time, every month. You bring the questions, issues, or updates… we’ll handle the rest like clockwork.
Prefer a familiar face over a random voice on the phone? We get it.
With Ruby, you’ll have a dedicated technician visit your office at the same time, same day, every month. No guesswork, no surprises—just consistent, in-person support from someone who knows your systems and your team.
With Ruby, you’ll have a dedicated technician visit your office at the same time, same day, every month. No guesswork, no surprises—just consistent, in-person support from someone who knows your systems and your team.
Our top-tier support plan. With Diamond, you get a dedicated technician on-site twice a month, scheduled like clockwork—same person, same days, same times.
Two 2-hour visits every month to handle updates, fixes, questions, or anything your team needs—personally and professionally.
Two 2-hour visits every month to handle updates, fixes, questions, or anything your team needs—personally and professionally.
Don't see a bundle that works for you? That's OK!Mix and match from our Ala Carte Menu, to create a plan that's just PERFECT for your needs!
Monthly Plan Rate
Monthly Plan Rate
Hourly, on-demand services only. No contract required.
$ 370.00
$ 555.00
$ 1,060.00
TBD
Included Support Hours
Included Support Hours
2 Hours
2 Hours
4 (2x 2 Hours)
Service Delivery Method
Service Delivery Method
Remote
On-Site
On-Site
On-Demand Hourly Rate
On-Demand Hourly Rate
$ 150 / Hour Remote$ 165 / Hour On-Site
$ 150 / Hour Remote$ 165 / Hour On-Site
$ 150 / Hour Remote$ 165 / Hour On-Site
$ 150 / Hour Remote$ 165 / Hour On-Site
$ 150 / Hour Remote$ 165 / Hour On-Site
After-Hours Rate
After-Hours Rate
$ 200 / Hour
$ 200 / Hour
$ 200 / Hour
$ 200 / Hour
$ 200 / Hour
Saturday Rate *
Saturday Rate *
$ 225 / Hour
$ 225 / Hour
$ 225 / Hour
$ 225 / Hour
$ 225 / Hour
Holiday Rate *
Holiday Rate *
$ 250 / Hour
$ 250 / Hour
$ 250 / Hour
$ 250 / Hour
$ 250 / Hour
* Exclusions:
* Exclusions:
Support not available on Sundays, Good Friday, Easter and Christmas (Eve & Day) for any plan
Response
Response
Dedicated Account Technician
Dedicated Account Technician
Yes
Non-Emergency Response Time Guarantee
Non-Emergency Response Time Guarantee
Yes
Yes
Non-Emergency Response Time (Remote) Weekdays
Non-Emergency Response Time (Remote) Weekdays
< 6 Business Hours
< 4 Hours
Non-Emergency Response Time
(On-Site) Weekdays
Non-Emergency Response Time
(On-Site) Weekdays
< 8 Business Hours
< 6 Hours
Emergency Response Available
Emergency Response Available
*
*
What Qualifies as an Emergency
What Qualifies as an Emergency
* Network/server/internet down
* Email or line-of-business system offline
* Ransomware or high-severity security issue
* Critical data loss or corruption
Emergency Triage
(Initial Call Back)
Emergency Triage
(Initial Call Back)
< 8 Business Hours
< 2 Hours
< 2 Hours
< 2 Hours
< 2 Hours
Emergency Response Time
(Remote)
Emergency Response Time
(Remote)
< 6 Hours
< 4 Hours
< 4 Hours
< 2 Hours
Emergency Response Time
(On-Site)
Emergency Response Time
(On-Site)
< 8 Hours
< 6 Hours
< 6 Hours
< 4 Hours
SLA Add-On (Add $25/mo for guaranteed 2-hr response between 6:00 AM - 9:00 PM )
Guaranteed Emergency Response Time
Guaranteed Emergency Response Time
Optional
Included at no cost
Emergency Response Rate (Remote) Weekdays
Emergency Response Rate (Remote) Weekdays
$ 225 / Hour
$ 225 / Hour
$ 200 / Hour
$ 200 / Hour
Emergency Response Rate (On-Site) Weekdays
Emergency Response Rate (On-Site) Weekdays
$ 250 / Hour
$ 250 / Hour
$ 225 / Hour
$ 225 / Hour
Rate Clarification:
Rate Clarification:
Emergency Response Rates apply only during normal business Hours (Monday through Friday, 8:00 AM – 5:00 PM local time).
After- Hours, Saturday, and Holiday support is not included in standard plans and is subject to technician availability. If provided, rates will differ and may include surcharges or minimum billing requirements. Clients requesting emergency assistance outside normal business Hours will be advised of the applicable rate prior to dispatch.
Onboarding
Onboarding
New Client Onboarding
New Client Onboarding
*
*
*
Minimum hours needed for onboarding process
Minimum hours needed for onboarding process
2
2
4
Onboarding Flat Rate
Onboarding Flat Rate
$ 300
$ 400
$ 660
Monitoring & Maintenance (RMM)
Monitoring & Maintenance (RMM)
RMM on all your business devices
RMM on all your business devices
*
*
*
Monthly Device Check-Ups
Monthly Device Check-Ups
*
*
*
Quality & Security Patch Management
Quality & Security Patch Management
*
*
Monthly Ownership Reports
Monthly Ownership Reports
*
Quarterly Site Survey and Evaluation
Quarterly Site Survey and Evaluation
*
Quarterly Site Ownership Reports
Quarterly Site Ownership Reports
*
CyberSecurity
CyberSecurity
Devices Covered
Devices Covered
1
up to 3
up to 10
Endpoint AVAMAR (Anti-Virus, Anti-Malware, Anti-Ransomware) Detection and Reponse
Endpoint AVAMAR (Anti-Virus, Anti-Malware, Anti-Ransomware) Detection and Reponse
*
*
DNS / Web Filtering
DNS / Web Filtering
*
*
Email Spam Filtering
Email Spam Filtering
*
Security Awareness Training
Security Awareness Training
*
*
Email Continuity
Email Continuity
*
Email Message Privacy
Email Message Privacy
*
Firewall Management
Firewall Management
*
Multi-Factor Authentication (MFA)
Multi-Factor Authentication (MFA)
*
Password Management
Password Management
Password management utilities are easy to come by, and just as easily stolen by the criminals that take control of your computer. These tools are one of the first things they steal. Once stolen, the criminals have …for ever… to break into it, and it's impossible to keep them from using that information.
That said, Connect-A-Tech does not support use of these tools, and will never recommend them.
For your safety and ours.
Vulnerability Scanning
Vulnerability Scanning
*
Compliance Scanning (HIPAA, PCI, Etc)
Compliance Scanning (HIPAA, PCI, Etc)
*
Backup
Backup
Local Backup **
Local Backup **
Optional
Cloud Backup
Cloud Backup
Optional
*
Hybrid Backup
Hybrid Backup
Optional
Optional
*
** Local Backup requires a Network Attached Storage (NAS) device or a Server computer with secure reserved space.
Microsoft 365 Backup for OneDrive, SharePoint,Exchange
Microsoft 365 Backup for OneDrive, SharePoint,Exchange
$0.15 / GB / Month
$0.15 / GB / Month
$0.15 / GB / Month
$0.15 / GB / Month
$0.15 / GB / Month
Microsoft 365 Backup for Teams (Coming Soon)
Microsoft 365 Backup for Teams (Coming Soon)
$0.15 / GB / Month
$0.15 / GB / Month
$0.15 / GB / Month
$0.15 / GB / Month
$0.15 / GB / Month
** Microsoft 365 Backup is provided through Microsoft directly as an add-on to your existing microsoft services. Connect-A-Tech is available to manage this for you to releave the stress, burden and headache of doing it yourself when you have so many other critical things to do already.
Productivity
Productivity
Microsoft 365 / Google Workspace Management
Microsoft 365 / Google Workspace Management
*
*
*
File Sharing / Sync Tools (OneDrive, Drive, NAS)
File Sharing / Sync Tools (OneDrive, Drive, NAS)
*
*
Custom Reports / Alerts
Custom Reports / Alerts
*
Page updated
Report abuse